Canada shipping rates

1) Rates for Canada are based on DHL rates, Duties are not included. 

If you need to return your Elite Acoustics product,  please contact us within 14 days of the original purchase date.

• email - shop@eliteacoustics.com

Some return may have a restock fee applied (*see notes for exceptions*), a restocking fee is a charge up to 30% of the original purchase price applied to products purchased from shop.eliteacoustics.com and that are returned within the 14-day return policy. 

After 14 days, Elite Acoustics cannot accept the return, standard warranty applies after 14 days . 

Elite Acoustics must be notified of all shipping damage within 24 hours of delivery to be eligible for a return or replacement. Photos may be requested for damaged items prior to the RMA Approval.

Return product sent back to Elite Acoustics must have a RMA number clearly marked on the outside of the shipping box.  Product shipped to EAE without a RMA number will be returned to shipper.

To qualify for a refund, products must be returned in new condition, shipped in the original EAE packing material with all the accessories.  We may charge a 30% restocking fee and/or store credit only for returned product that has visible wear, abused or missing accessories. Return product with excessive wear may be denied a refund.  

Items must be returned in the same conditions that they were shipped. This incudes all original packaging, accessories and documentation.

Items returned for discretionary reasons (i.e. wrong item, buyer remorse etc.) may also be subject to a restocking fee of up to 30%.

If your order was shipped with Free Shipping, your refund will be deducted the value of uncharged shipping cost (see above for rates). 

Refunds are made based product value only , excluding shipping and handling charges ($15 per SKU).

Customer is responsible for Return shipping cost. Return product must be shipped fully insured with ability to track shipment. Ship your product to the address on the RMA via a guaranteed, trackable shipping service (UPS ground, FedEX ground). You can purchase a return shipping label from us or use your own shipping method, Ship units with RMA number to address below, 

• Elite Acoustics Engineering Inc.  

• RMA # ____________________

  2335 E. Colorado BLVD. #115-236

  Pasadena, CA 91107. USA

• email - shop@eliteacoustics.com

Returns must arrive at our facility within 7 days with RMA number clearing marked on the outside box. Returns not received within 7 days of the issue days of the RMA number may be denied a refund.

Refunds may take up to 10 days to process after we receive the return product.

 

*Abuse of Return Privileges* –  Our return policy is to make sure our customers are getting the product they desired.  Limitations and suspension of the return privileges can be imposed on those have excessive returns. 

Please take into consideration that we are a small company trying to service artists and musicians, excessive returns hurt our business and can lead to higher prices. Please make sure you do your research before purchasing, check our social media links, there are many videos and comments on our products. You can also email us if you have any product questions.

Note: Restocking fees are not applied when a product is returned un-open or determined to has a defect. You are responsible for the cost of shipping the product to shop.eliteacoustics.com with RMA number.