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International Shipping

Contact us via email if you are outside of the USA  for international shipping cost.

USA shipping rates

Free Shipping for Orders over $299.00 for contiguous 48 states.

Products are shipped via UPS GND, Fedex GND, DHL or USPS

If order doesn't qualify for Free Shipping, shipping Rate are as below for lower 48 states, calculated base on product shipping weight.
0.0 lb – 5.0 lb     $10.00-$20
6.0 lb – 10.0 lb   $15.00-$25
11.0 lb – 19.0 lb $25.00-$30
20.0 lb – 24.0 lb $25.00-$35
25.0 lb – 35.0 lb $40 - $50.00

Canada shipping rates

1) Rates for Canada are based on DHL rates, Duties are not included. 

Return Policy: (USA only)

If you need to return your Elite Acoustics product,  please contact us within 14 days of the original purchase date.

  • email -

Some return may have a restock fee applied (*see notes for exceptions*), a restocking fee is a charge up to 30% of the original purchase price applied to products purchased from and that are returned within the 14-day return policy. 

After 14 days, Elite Acoustics cannot accept the return, standard warranty applies after 14 days . 

Elite Acoustics must be notified of all shipping damage within 24 hours of delivery to be eligible for a return or replacement. Photos may be requested for damaged items prior to the RMA Approval.

Return product sent back to Elite Acoustics must have a RMA number clearly marked on the outside of the shipping box.  Product shipped to EAE without a RMA number will be returned to shipper.

To qualify for a refund, products must be returned in new condition, shipped in the original EAE packing material with all the accessories.  We may charge a 30% restocking fee and/or store credit only for returned product that has visible wear, abused or missing accessories. Return product with excessive wear may be denied a refund.  

Items must be returned in the same conditions that they were shipped. This incudes all original packaging, accessories and documentation.

Items returned for discretionary reasons (i.e. wrong item, buyer remorse etc.) may also be subject to a restocking fee of up to 30%.

If your order was shipped with Free Shipping, your refund will be deducted the value of uncharged shipping cost (see above for rates). 

Refunds are made based product value only , excluding shipping and handling charges ($15 per SKU).

Customer is responsible for Return shipping cost. Return product must be shipped fully insured with ability to track shipment. Ship your product to the address on the RMA via a guaranteed, trackable shipping service (UPS ground, FedEX ground). You can purchase a return shipping label from us or use your own shipping method, Ship units with RMA number to address below, 

  • Elite Acoustics Engineering Inc.  

  • RMA # ____________________

    2335 E. Colorado BLVD. #115-236

    Pasadena, CA 91107. USA

  • email -
Returns must arrive at our facility within 7 days with RMA number clearing marked on the outside box. Returns not received within 7 days of the issue days of the RMA number may be denied a refund.

Refunds may take up to 10 days to process after we receive the return product.


*Abuse of Return Privileges* –  Our return policy is to make sure our customers are getting the product they desired.  Limitations and suspension of the return privileges can be imposed on those have excessive returns. 

Please take into consideration that we are a small company trying to service artists and musicians, excessive returns hurt our business and can lead to higher prices. Please make sure you do your research before purchasing, check our social media links, there are many videos and comments on our products. You can also email us if you have any product questions.

Note: Restocking fees are not applied when a product is returned un-open or determined to has a defect. You are responsible for the cost of shipping the product to with RMA number. 


Contact the Distributor/Dealer in your area for service and warranty info.if you are outside of the USA.
Elite Acoustics Engineering Inc. warrants this product to be free of defects in material and workmanship (excluding battery) for a period of 1 year from the date of original retail purchase. Elite Acoustics Engineering Inc. warrants the Speaker’s Battery for 90 days from the date of original retail purchase. This warranty is enforceable only by the original retail purchaser. To be protected by this warranty, the purchaser must complete and return the enclosed warranty card within 14 days of purchase. During the warranty period EAE shall, as its sole and absolute option, either repair or replace, free of charge, any product that proves to be defective on inspection by EAE or its authorized service representative. To obtain warranty service, contact Elite Acoustics Engineering Technical Support via email: PRE-AUTHORIZATION MUST BE OBTAINED BEFORE SENDING ANY PRODUCT TO AN ELITE ACOUSTIC ENGINEERING SERVICE CENTER. All inquires must be accompanied by a description of the problem. All authorized returns must be sent to the EAE repair facility postage prepaid, insured and properly packaged. EAE reserves the right to update any unit returned for repair. EAE reserves the right to change or improve the design of the product at any time without prior notice. This warranty does not cover claims for damage due to abuse, neglect, alteration, or attempted repair by unauthorized personnel and is limited to failures arising during normal use that are due to defects in material or workmanship in the product. Any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the length of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, therefore above limitation may not apply to you. In no event will EAE be liable for incidental, consequential, or other damages resulting from the breach of any express or implied warranty, including among other things, damage to property, damage based on inconvenience or on loss of use of the product, and, to the extent permitted by law, damages for personal injury. Some states do not allow the exclusion of limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. This warranty only applies to products sold and used in the United States of America. For warranty information in all other countries please refer to your local distributor.©Elite Acoustics Engineering Inc